Hello GP Planeteers,
As some of you may know, the amount of Points credited by posting/creating threads was significantly higher than usual starting on January 10th. Unfortunately, this was due to a system error. We corrected the error on February 16th, and the overpaid amount of Points credited by Gamesplanet was also reclaimed.
Our Billing team has conducted a thorough investigation of each affected account to ensure that the corrected amount of Points had been credited, and only the amount of overpaid Points from Gamesplanet was deducted.
For users that spent the overpaid Points already, there will be no further deductions of Points.
As gamers ourselves, we understand the frustration this issue may have caused. We offer our sincere apology to users directly affected by this issue.
Please feel free to reply to this thread with any questions regarding this issue. We will try our best to address your concerns.
For users with account-specific questions, please contact us through the Gamesplanet Contact Us at http://gamesplanet.forummotions.com/contact